Effective Date: March 18, 2025

At Chaya Digital Agency, we strive to deliver high-quality digital services to our clients. As our services are digital in nature, our refund and return policy is designed to ensure transparency and fairness in all transactions. Please read the following policy carefully before making a purchase.

1. No Refund Policy on Digital Services

Due to the nature of our digital services, we do not offer refunds once the service has been initiated, delivered, or completed. These services include, but are not limited to:

  • Website Development & Hosting
  • Search Engine Optimization (SEO)
  • Social Media Management & Marketing
  • Content Writing & Copywriting
  • Graphic Design & Branding
  • Video Editing & Motion Graphics
  • Paid Advertising (Google Ads, Meta Ads, etc.)
  • Other Digital Marketing Services

Once work has commenced, our team invests time, resources, and expertise into delivering quality output, making it impossible to issue refunds.

2. Exceptions & Special Considerations

We may offer refunds in the following rare cases:

  • If a duplicate payment has been made due to a technical error, we will process a full refund after verification.
  • If we are unable to deliver the service due to unforeseen circumstances from our end, a partial or full refund may be considered.
  • If the service has not been started, a refund request may be reviewed at our discretion.

All refund requests must be submitted in writing to info@chayadigitalagency.com within 1-5 days of payment. For more details, visit our refund page: https://chayadigitalagency.com/refund 

3. Cancellation Policy

Clients can request service cancellation under the following conditions:

  • Before project initiation: If the project has not yet begun, we may approve a full or partial refund.
  • After project initiation: If work has commenced, no refunds will be issued. However, we may offer credit for future services.

To cancel a service, please send a formal request to info@chayadigitalagency.com with your order details and reason for cancellation. More details are available at: https://chayadigitalagency.com/service-cancellation.

4. Revisions & Service Adjustments

We prioritize client satisfaction and offer reasonable revisions based on the agreed-upon project scope. However, any additional revisions beyond the agreed scope may be subject to additional charges.

5. Contact Information

For any refund or cancellation inquiries, please contact us at:

By using our services, you acknowledge and agree to the terms outlined in this Refund & Return Policy. We reserve the right to update this policy at any time without prior notice.